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Terms and Conditions

Welcome to our platforms. These terms and conditions govern the use of our digital services. Please read them carefully, as they outline your rights, obligations, and the rules that apply when using our platforms.

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Last updated: June 2025

1. Acceptance of the Terms

These Terms of Use (the “Terms”) constitute a contract between you (the “User”) and Centiva Inc. (“Centiva,” “we,” “us,” or “our”) and govern your access to and use of any website, platform, client portal, CRM, or digital tool operated by Centiva (the “Website”), including any content, information, product, or service offered therein.

By accessing the Website, you agree to be bound by the then-current Terms and confirm that you have the legal capacity to enter into such a contract, on your own behalf or on behalf of any legal entity you represent. If you do not accept these Terms, you are not authorized to use the Website.


2. Intellectual Property

All content displayed or made accessible through our Website — including, without limitation: text, visuals, files, interfaces, databases, source code, web applications, digital tools, AI-generated elements (the “AI Tools” and “AI Content”), trademarks, trade names, or logos — (collectively the “Content”) is protected by Canadian and international intellectual property laws.

Unless otherwise stated, Centiva retains all rights, title, and interest in the Content. No ownership rights are transferred to the User as a result of accessing or using the Website.


3. Limited Licence of Use

Centiva grants the User a personal, non-exclusive, non-transferable, and revocable licence to access the Website and use its features for internal, personal, and non-commercial purposes, in accordance with these Terms.

Any other use, including but not limited to commercial, automated, systematic, or large-scale uses (scraping, duplication, republication, transmission, etc.), is strictly prohibited without Centiva’s prior written consent.


4. Artificial Intelligence Tools

The Website may include tools powered by artificial intelligence technologies developed or integrated by Centiva. The AI Content generated through these tools is provided for informational purposes only and without any guarantee of reliability, accuracy, or compliance with regulatory or professional standards.

The User is solely responsible for verifying any AI Content before use, and Centiva disclaims all liability for any consequences arising from such use.


5. Prohibited Conduct

You agree not to:

  • misuse or copy the Content for commercial purposes;
  • disrupt or compromise the security, integrity, or functionality of the Website;
  • access, without authorization, any Centiva data, systems, or infrastructure;
  • publish, transmit, or share any illegal, defamatory, offensive, or rights-infringing content via our forms, interfaces, or interactive modules;
  • attempt to collect personal data from other users without consent;
  • use our services for fraudulent purposes, spam, or unauthorized mass distribution.
Centiva reserves the right to suspend access to its services without notice in the event of a violation of these Terms.


6. Modifications

Centiva may modify these Terms at any time. If a material change is made, a notice may be posted on the Website or sent by email. Continued use of the Website after an update constitutes acceptance of the revised Terms.


7. External Links

The Website may contain hyperlinks to third-party websites. Centiva assumes no responsibility for the content or practices of such external sites. Access to these sites is at the User’s own risk.


8. Trademarks

The names, logos, trademarks, and visuals used or displayed on the Website are the property of Centiva or their respective owners. Any unauthorized use is strictly prohibited.


9. Personal Information Protection

Centiva collects and processes personal information in accordance with its Privacy Policy and Canada’s Anti-Spam Legislation (CASL). The User may contact us at any time to exercise their rights of access, rectification, or deletion of their data. Your data is processed in compliance with applicable personal data protection laws. We will never share your information with third parties without your explicit consent.


10. Contests and Campaigns

Any contest or promotional campaign conducted by Centiva via the Website is governed by separate rules accessible from the dedicated pages.


11. Limitation of Liability

Centiva makes every effort to ensure the accuracy and availability of its Website but does not guarantee that it will be error-free, uninterrupted, or free of vulnerabilities.

IN NO EVENT SHALL CENTIVA, ITS OFFICERS, EMPLOYEES, PARTNERS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES ARISING FROM THE USE OF THE WEBSITE OR CONTENT, INCLUDING DATA LOSS, FINANCIAL LOSS, OR BUSINESS INTERRUPTIONS.


12. Indemnification

You agree to indemnify Centiva for any loss, claim, damage, cost, or expense (including legal fees) resulting from your use of the Website or your violation of these Terms.


13. Termination

Centiva may suspend or terminate your access at any time, without notice, for any actual or suspected violation of these Terms. Certain obligations, such as those related to intellectual property and liability limitations, shall survive termination.


14. Governing Law

These Terms are governed by the laws of the Province of Quebec, Canada. Any dispute related to the Website or these Terms is subject to the exclusive jurisdiction of the courts in the district of Montreal.


15. Accessibility

Centiva is committed to making the Website accessible to individuals with functional limitations, in accordance with applicable digital accessibility laws. If you experience difficulty accessing certain features of the Website, please contact us at info@centiva.ca so we can provide a reasonable solution.


16. Subcontractors and Third-Party Services

Centiva may use suppliers or subcontractors to provide certain services (e.g.: hosting, data analysis, cloud services, AI). These entities may access certain data only as necessary to deliver their services and are bound by strict confidentiality and security obligations.


17. Data Export and Control

The User acknowledges that certain tools, services, or Content may be subject to export control laws (e.g.: Canadian or U.S. laws). It is the User’s responsibility to ensure that their use of the Website complies with the applicable laws in their jurisdiction.


18. Entire Agreement and Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, it shall not affect the validity of the remaining provisions. These Terms constitute the entire agreement between Centiva and the User regarding the use of the Website and supersede any prior agreements or understandings on the same subject matter.


19. Contact

For any questions regarding your data or these Terms, you may contact us at:
📧 info@centiva.ca
📞 514 375-6022